Dear CCH Community,
We are writing to provide you with an update regarding the cyber incident CCH identified on April 11, 2023 (the “Incident”). We take the privacy and security of personal information very seriously, and sincerely regret that this Incident occurred. As soon as the Incident was identified, CCH immediately retained leading third-party cybersecurity experts to conduct a detailed investigation, and to assist in containing the Incident and restoring the security of our systems. While the investigation is nearing completion, we are continuing to closely monitor the situation and have not detected any malicious use of data. Importantly, CCH’s Electronic Health Record System was not impacted by the Incident.
We understand that a situation like this may create stress and anxiety about the safety of your personal information. Accordingly, we want you to know a few important things.
What We Are Doing
Although there is no indication that any information involved in the Incident has been misused, we would like to remind you to be diligent, as always, when protecting your identity by monitoring your accounts and remaining vigilant for incidents of fraud and identity theft.
If you would like to get in touch with ServiceOntario regarding your health card number, you can visit any of ServiceOntario’s centres, their website, or call them (toll-free in Canada) at 1-800-267-8097.
As we noted above, the IPC has been notified of the Incident. To file a complaint, please visit: https://www.ipc.on.ca/resources/forms/.
CCH will not contact you by email requesting you to provide or verify sensitive personal information. When in doubt or if you have any concerns about the validity of any emails CCH sends, please contact us as indicated below.
If you inquired about Community Addiction and Mental Health services prior to April 11th, believe you were placed on a waitlist and have not heard from us, please call 613-938-4240 ext. 8764 to confirm with our staff.
For More Information
Again, we regret that this Incident occurred and apologize for any inconvenience it has caused.
If you have any questions regarding this Incident or if you desire further information or assistance, please contact our Communications Office at 613-938-4240 ext. 2722 or email@example.com.
Should there be any further information about this Incident and your personal information, we will provide updates on this webpage.
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Patient and Family Advisory Committee
Cornwall Community Hospital is located on the traditional lands of the Akwesasne Mohawks and their ancestors. We are forever grateful to those who had been on these lands before us and through their stewardship and connection to the land, have made it what it is now. Read our full Land Acknowledgement here.
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