Due to the rapidly changing nature of the COVID pandemic, some of the information on this page may not be up to date. Please refer to our COVID-19 page to read more about the changes.
The Patient Handbook was prepared by CCH and reviewed by our Patient Experience Advisors to help patients and visitors find information they might need during their stay or visit at the hospital, including parking, accessibility, patient rights and responsibilities, and much more. Click here to view our patient handbook. A hardcopy of the handbook, which is yours to keep, will be made available at your bedside.
CCH is a scent safe environment for all individuals who may be sensitive to scented products. Because of the serious effects that scented products have on some of our staff, patients and volunteers we want to create an awareness of the potential hazards associated with the wearing and the use of scented products.
Like many healthcare providers in the province the Cornwall Community Hospital (CCH) continues to focus on getting the right patient in the right bed at the right time. CCH has implemented a number of initiatives to improve their focus on improving the patient experience by improving the process to expedite a patient getting into a bed they can call their own within hospital. These six initiatives will minimize the number of empty beds and unnecessary room transfers, decrease costs and maximize patients’ healthcare time.
Clinical leaders are meeting twice daily and reviewing bed information to ensure no stone is left unturned when trying to find patients a bed to call their own.
On a regular basis staff review patients who are fit enough to be discharged as we try to always have empty beds for new patients.
To contain infections and use beds efficiently we admit patients with the same type of isolation in the same ward room.
Patients will be placed in rooms based on availability, illness, etc. All-gender rooms are used to minimize the number of empty beds and unnecessary room transfers, decrease costs and maximize patients’ healthcare time.
The health care team works with the patient and their family to plan for their discharge home from the hospital. This planning should occur from the time the patient is admitted.
We expect that all patients should leave by 10:00. Once it is determined that the patient can be discharged, he/she will be asked to sit in a chair (should there be a need to wait for a family member or transportation) while housekeeping prepares the room for the next patient.
Unfortunately, sometimes the number of patients needing a bed does not match up with the number of beds we have. CCH staff will place patients in hallways when our occupancy exceeds the number of inpatient beds available. We will work to the best of our ability to ensure each patient has a bed.
These six initiatives may not be conducted in order, as it will depend on each individual’s situation and best pathway to care.
CCH staff will work as fast as possible to find a bed for each patient. Wait times for a bed depend upon availability, the number of patients currently admitted to the hospital, and several other factors. CCH staff will be sure to keep patients informed of the process.
Patient safety and security are always in consideration when placing individuals in a room with another patient. If patients feel their safety or security is threatened, they are encouraged to speak to their healthcare provider.
If you have any questions regarding our patient flow initiatives, please contact CCH at 613-938-4240.
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Patient and Family Advisory Committee
Cornwall Community Hospital is located on the traditional lands of the Akwesasne Mohawks and their ancestors. We are forever grateful to those who had been on these lands before us and through their stewardship and connection to the land, have made it what it is now. Read our full Land Acknowledgement here.
Mental Health Crisis Line
1-866-996-0991 (16 yrs +)