CCH is continually monitoring the prevalence of COVID-19 locally and evaluating changes to its visitation policies based on guidance received by the provincial government. Please see below for the current visitation restrictions in effect at CCH.
Visitation restriction level currently in effect: MODERATE
Who can visit the hospital in MODERATE restrictions?
Women and Children's Health:
Outpatient Day Visits and Surgeries:
At this time, only essential visitors or care partners who meet the criteria for exceptional circumstances are allowed to accompany for the following types of patients:
***Please scroll down to find “exceptional circumstances” and “department-specific” details below for more information.
Based on public health guidelines, the following items are now considered best practice to protect patients and essential care partners/visitors during visitation:
To book an appointment for visiting, please call 613-938-4240 ext. 4778 between 8:00 a.m. – 4:00 p.m. An appointment is REQUIRED.
Family and essential care partners are an important part of each patient’s care team and family presence is important to the recovery of patients in the hospital. We are asking patients to identify essential care partners/ visitors.
These are individuals who have been identified by the patient as support persons. If the patient is not capable of designating their essential care partners/ visitors their Substitute Decision Maker (as defined by the Province of Ontario) can make the designation.
Full Restrictions: 1 identified essential care partner/visitor.
Moderate Restrictions: up to 2 identified essential care partners/visitors (for most departments).
Low Restrictions: up to 3 identified essential care partners/visitors (for most departments).
Due to space restrictions in the emergency department and the need to ensure physical distancing due to COVID-19, the ED is not allowing patients to have family/caregivers or visitors accompany them into the ED waiting room and department.
Exceptions are the following:
Critical Care Unit (CCU): 2 Care Partners are designated for this department. Determined case by case. Hours typically between 12 pm and 8 pm. Please call ext:2260 to request visitation.
Women and Children’s Health: 1 partner/person accompanying the labouring mom with in and out privileges.
To book an appointment for visiting, please call 613-938-4240 ext. 4778 between 8:00 a.m. – 4:00 p.m.
What you need for a Virtual Family Visit:
A request to set up a virtual visit can be made by emailing firstname.lastname@example.org or by calling 613-938-4240 ext: 4740 and is available between the hours of 8h00 and 16h00 7 days a week. Information like the patient’s room number/name and time of the desired visit are helpful details to include when communicating.
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Patient and Family Advisory Committee
Mental Health Crisis Line
1-866-996-0991 (16 yrs +)