Medical, Surgical, ALC, Rehab, Mental Health, and Gynecology Patients:
Critical Care Patients:
Women and Children's Health:
Only essential visitors or care partners who meet the criteria for exceptional circumstances are allowed to accompany for the following types of patients:
It is recognized that there are situations where essential visitors/care partners require additional access to a patient. These situations include, but are not limited to, patients who are children/youth, are palliative or actively dying (as determined by a physician), have cognitive, mobility, and or communication impairments, or require a translator. Some patients coming to the hospital for outpatient appointments/procedures may bring an escort, as determined on a case-by-case basis.
COVID-19 Vaccination Policy for Visitors Coming Soon:
In the coming weeks, hospitals in the region will begin requiring proof of vaccination against COVID-19 for visitors entering the hospital. CCH is currently putting in place plans to implement this direction and will be sharing more details soon. Please note: this is not set to begin on September 27. We will continue to safely make exceptions for compassionate reasons. This policy would not apply to our patients.
For more information or to book an appointment for visiting, please call 613-938-4240 ext. 4778 between 8:00 a.m. – 4:00 p.m.
***Please scroll down to find “exceptional circumstances” and “department-specific” details below for more information.
Based on public health guidelines, the following items are now considered best practice to protect patients and essential care partners/visitors during visitation:
To book an appointment for visiting, please call 613-938-4240 ext. 4778 between 8:00 a.m. – 4:00 p.m. An appointment is REQUIRED.
Family and essential care partners are an important part of each patient’s care team and family presence is important to the recovery of patients in the hospital. We are asking patients to identify essential care partners/ visitors.
These are individuals who have been identified by the patient as support persons. If the patient is not capable of designating their essential care partners/ visitors their Substitute Decision Maker (as defined by the Province of Ontario) can make the designation.
Full Restrictions: 1 identified essential care partner/visitor.
Moderate Restrictions: up to 2 identified essential care partners/visitors (for most departments).
Low Restrictions: up to 3 identified essential care partners/visitors (for most departments).
What you need for a Virtual Family Visit:
A request to set up a virtual visit can be made by emailing firstname.lastname@example.org or by calling 613-938-4240 ext: 4740 and is available between the hours of 8h00 and 16h00 7 days a week. Information like the patient’s room number/name and time of the desired visit are helpful details to include when communicating.
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Patient and Family Advisory Committee
Mental Health Crisis Line
1-866-996-0991 (16 yrs +)