COVID-19 (Novel Coronavirus)

Cornwall Assessment Centre: 

As of September 23rd, 2020. the new phone number is 343-475-0160. (this is not a long distance number) 

Additional Assessment centres in the area can be found listed at this link here  

Facebook Questions Answered:

My loved one went into the hospital with symptom but was not tested for COVID-19. Why is that? Are tests not available?

Testing criteria is established by Public Health Authorities. Yes, tests are available, but are used only when criteria is met. Not everyone with symptoms gets tested.

From what I hear there are patients in the ambulatory section of the hospital; can you clarify?

Part of our pandemic plan is to have a temporary COVID-19 CCU area (which has been set up in the current ambulatory care department of the hospital). We have the area set up now, with no positive patients in the area, so that we can train staff on equipment and run simulation exercises for if and when COVID-19 patients do arrive at the hospital.

Frequently Asked Questions

What are the symptoms of COVID-19?

COVID-19 is a respiratory illness. Symptoms of COVID-19 may include:
• Fever
• Cough
• Difficulty breathing

How can I protect myself from being infected with COVID-19?

We encourage you to seek trusted sources for more information, (the links below) but good hand hygiene, avoid touching your face and to avoid close contact with others is a good start.: The EOHU, Public Health Ontario, and the Public Health Agency of Canada

Here is a notice from Ontario's Cheif Medical Officer of Health.  

I am planning on travelling or have recently returned from travelling and I am wondering if I am at risk of contracting COVID-19. What do I do?

For any questions related to travel, please visit the Eastern Ontario Unit’s website at the following link:

For a self assessment tool, click here: 

How is CCH prepared to handle the COVID-19 virus?

We are committed to providing exceptional care no matter the circumstances. Our preparedness for potential COVID-19 cases in our community includes:
• Patient screening process according to the Public Health Agency of Canada
• Doctor and staff training on the use of Personal Protective Equipment
• Daily communication with our provincial and local partners for most recent updates

Is it safe for me to visit CCH?

We have implemented visitor restrictions to only allow scheduled visitation or for compassionate/palliative reasons and for Obstetrics/Pediatrics. However, we do ask that visitors to respect our policy of one visitor per patient in the Emergency Department. Please, if you are feeling unwell, refrain from coming to the hospital to visit. 

I have a test or proceudre coming up at the hospital. Is everything going on as scheduled?

You will receive a call if your procedure has been postponed/rescheduled. We will update this page and our facebook page if this in fact changes.

I am pregnant / a senior / considered immunocompromised. Is it safe for me to visit CCH?

We are still learning about this virus and who is at the greatest risk of serious illness. Seniors, pregnant women or those who are immunocompromised should speak with their doctor before visiting a patient at CCH.

I heard that Volunteer Services at CCH are currently being impacted by COVID-19. Is this true?

While we have not yet identified any cases of COVID-19 at CCH, out of an abundance of caution we have decided to suspend volunteer services at the hospital for the time being.  We recognize that most of our valued volunteers are seniors and are at a higher risk of contracting COVID-19.
We acknowledge that there may be times when the presence of Spiritual Care volunteers is required, and these cases will be assessed individually.
The Caregiver Centre will continue to have a staff member present during their regular working hours as a resource.

Do I need to wear a mask?

YES. You will be asked to wear a mask. A mask may be given to you after our screening process in the Emergency Department.

I was recently in close contact with a person ill with COVID-19. Should I go to CCH?

If you have had close contact with a person ill with COVID-19, please do not come CCH but instead self-isolate and contact Telehealth Ontario at 1-866-797-0000. They will provide you with further instructions.