Patient Declaration of Values

In 2010 the Province of Ontario introduced the Excellent Care for All Act (ECFAA) which requires all hospitals to have a publically available Patient Declaration of Values.

To make sure the values reflect those of our patients, we asked the public for input into the wording of the Declaration. Your feedback combined with that of others, has resulted in a Patient Declaration of Values that strengthens the focus and accountability of Cornwall Community Hospital.

The final version of the Patient Declaration of Values can be found below. We appreciate your input and participation.

Sincerely,

Jeanette Despatie
Chief Executive Officer

Integrity: 

• As a CCH patient, I value care providers who are trustworthy, truthful and transparent in their services provided, my healthcare team exemplify a ‘patient first’ philosophy.

Compassion: 

• As a CCH patient, I value care and treatment which is holistic, free of abuse and patient-centred, responsive to my individual needs and sensitive to my care experience.

Accountability: 

• As a CCH patient, I value my healthcare team's commitment to excellence from the beginning to the completion of my healthcare journey, always placing my safety and wellbeing at the forefront. Every reasonable effort is made to resolve, in a timely manner, my complaints and concerns.

Respect:

• As a CCH patient, I value care and treatment which is culturally sensitive, provided in either official language, healthcare providers committed to patient advocacy and empowerment, and assuring that my rights and entitlements are protected.

Engagement: 

• As a CCH patient, I value being actively engaged as an equal partner in my care planning and treatment, my healthcare team respects my choices and preferences, and ensure my consent is fully informed.