Patient Safety and Relations

You're in Good Hands at CCH: How We Maintain a Culture of Quality and Safety

At Cornwall Hospital, ensuring our patients receive safe patient-centred care is at the core of our vision of providing Exceptional Care. Always., and Maintaining a Culture of Quality and Safety is a strategic priority in our 2022-2027 Strategic Plan. In 2019, this was validated by our peers as Cornwall Hospital was accredited with Exemplary Standing by Accreditation Canada for exceeding key healthcare quality performance and patient safety metrics.

Some of the ways we maintain and promote patient safety in all we do at CCH include utilizing:

• A state-of-the-art Electronic Health Record
• A Professional Practice Model
• Fall prevention strategies
• Infection and prevention control measures
• Patient identifiers
• Hospital cleanliness and accessibility
• Surgical safety checklists
• Medication reconciliation
• And more! 

Patient Relations

Whether you have a complaint, a suggestion, or a compliment, we would like to hear your feedback!

As a first step, you may wish to speak with your care providers directly or take the matter up with the manager of the unit or the attending physician. Please scroll below for a complete list of unit managers and their contact information. If you don’t feel satisfied after this, please feel free to take further measures in contacting the hospital's Quality and Risk Department by visiting the Contact Us / Complaints webpage here.

What We Can Do For You and Your Family

• Listen and be supportive
• Explain how things work and what you can expect from the hospital and the doctors
• Help everyone communicate better with each other – your family members, our staff and our doctors
• Respond to your concerns and help to sort out issues and problems
• Work with you and members of your health care team to help you decide your options
• Ensure your feedback is shared with your health care team

Know Your Rights and Responsibilities 

Learn more about your rights and responsibilities: Patients/Caregiver Rights and Responsibilities