You can also contact the appropriate manager or Director, Quality Initiatives and Patient Experience. See our process here.
In the Emergency Department and/or on admission to CCH, all patients are assessed for Fall Risk. If you aren’t sure if you are at high risk for falling, ask your health care provider. We are here to help and we want you to be safe while in our care.
Here is a list of resources to help keep you safe at home:
Cornwall Community Hospital has a patient relations delegate who is a part of the Quality and Risk Department. Whether you have a complaint, a suggestion or a compliment, we would like to hear your feedback!
As a first step, you may wish to speak with your care providers directly, or take the matter up with the manager of the unit or the attending physician. If you don’t feel satisfied after this, please feel free to contact the Patient Relations office for help.
The issues you bring to our attention don’t get “filed away” – we work with physicians and senior members of management in order to improve your experience at CCH. We’ll work towards change wherever possible and reasonable. Our goal is to improve safety and quality of care.
Patient and caregiver experience advisors
Mental Health Crisis Line: 1-866-996-0991 (16 years and up)