main hospital building at night


Ontario Investing to Reduce Surgical Wait Times in Eastern Ontario


The Ontario government is funding the implementation of a new, innovative software across hospitals in Eastern Ontario that will help reduce surgical backlogs in the region.

This innovative first-in-Ontario surgical waitlist HUB, built by Novari Health, consolidates patients waiting for surgery into a real-time regional wait list system using interactive mapping and analytics tools. The HUB, which will improve the coordination of surgical services between hospitals in Eastern Ontario, means patients may be able to receive their surgery sooner at a different hospital. In addition to this regional HUB, technology built by Ontario Health will also improve waitlist management across the province.

“Integrating this made-in-Ontario software in hospitals across Eastern Ontario will mean shorter wait times for patients awaiting surgery and a more efficient use of hospital resources,” said Sylvia Jones, Deputy Premier and Minister of Health. “This is an excellent example of the innovation we are calling for, all with the goal of improving our health system and creating a better experience for the patient.”

The software, in collaboration with hospitals across the region – will integrate with existing hospital IT systems to gain an overall picture of backlogs, speed up wait times and help identify bottlenecks at various stages of the surgical process.

Quick Facts:

  • All region hospitals that perform adult surgeries will be included in the Champlain Centralized Regional Surgical Waitlist Management “HUB” initiative. Hospitals and their individual surgical wait lists are being onboarded in phases.

  • The initial phase included Hôpital Montfort, Queensway Carleton Hospital and Cornwall Community Hospital.

  • In the coming weeks, The Ottawa Hospital and Hawkesbury & District General Hospital will be onboarded. Once these hospitals are live on the system, they will be joined by:
    • Almonte General Hospital
    • Arnprior and District Memorial Hospital
    • Carleton Place and District Memorial
    • Deep River and District Hospital
    • Glengarry Memorial Hospital
    • Kemptville District Hospital
    • Ottawa Heart Institute
    • Pembroke Regional Hospital
    • Renfrew Victoria Hospital
    • Winchester District Memorial Hospital 

  • Through the provincial Centralized Waitlist Management (CWM) program, Ontario has provided funding to hospitals across the Ottawa region since 2020-21 to support a complex, multiyear transformation initiative aimed at establishing a regional central intake, with an initial focus on endoscopy. The region’s implementation of the Novari platform is one component of that broader regional initiative.

  • The CWM program was established in 2020-21 as part of provincial surgical recovery efforts arising from the COVID-19 pandemic.

  • Investments in the CWM program are providing funding for regionally led projects across the province that support enhanced load balancing of surgical cases and reductions in patient wait times, as well as for Ontario Health’s development of the technical infrastructure required to support centralized waitlist management at the provincial level.

  • The HUB enabling technology is being provided by Kingston Ontario based Novari Health, a digital health company focusing on systems that improve access to care.

  • Ontario is investing over $300 million in 2022–23 as part of the province’s surgical recovery strategy, bringing the total investment to approximately $880 million over the last three fiscal years.